Contact us
| Email | info@keycodetech.com |
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| Telephone | 9140013698 |
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| Address | Gorakhpur, Uttar Pradesh |
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| Operator | © KeyCode Technology Pvt. Ltd. |
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Try your own administrator first
Most of what goes wrong at a counter is settled faster by the person who set the
system up than by us, because it is a matter of permissions or master data rather
than a fault. Ask them if:
- a screen says your role does not have access to something,
- a station, vehicle, driver or party is missing from a list,
- you need a user account added, changed or removed,
- a financial year has not been set up.
Two things worth checking before reporting a fault
-
Is the phone actually online? BiltiSathi needs a working
connection for every screen; with none, everything fails at once and looks
like a fault in the app.
-
Have you been signed out? A sign-in expires after a period.
If screens have started refusing, sign out and back in before reporting
anything.
When you do report something
Three things make a fault far quicker to find:
- the exact wording on screen, or a screenshot,
- the bilti or challan number involved,
- roughly when it happened.